Testimonials

I would like to commend Mary Ann and Pearl of the Wilkes Barre Office for their courtesy and professionalism during our recent phone conversations. Mary Ann was very courteous and helpful in providing direction to put me in touch with the right person to assist with my problem. Pearl was very prompt in returning my call and assisting with advice on how to resolve my problem. I am hopeful that there will be a quick and satisfactory resolution. Thank you both.

Jean E. (City of Nanticoke)

When I called, I was very upset. I had the good fortune of speaking with Kristen at your office. She needs to be commended. Thank you!

Patricia C. (Dickson City)

I had some questions about how to file my husband’s local taxes. I was more than satisfied with the assistance I received from Sarah. She was very knowledgeable, polite and answered all my questions. She is a great employee!

Mona S. (Castle Shannon Boro)

Barbara was very thorough, professional and delightful to talk to. She took the time to research my problem and help get it resolved promptly.

Claudia H.

Frank was instrumental in providing prompt instructions to rectify my issue. Thank you.

Don A.

Denise was very nice, courteous, and respectful and helped me tremendously with my delinquent taxes.

Anthony P. (Bangor)

I wanted to write to let you know of the exemplary help your EIT Department-Team Coordinator Laurie gave to me in the past couple weeks. I am so grateful to Laurie for her expertise, patience and perseverance in helping me resolve my problems. She undoubtedly cares about her customers, and in doing a great job, and I want to let you know how impressed I am. Thanks again to Laurie

Barbara M.

To Cindy S.: Thank you very much for your time and patience this morning. Our company deals with Local Taxing Authorities throughout many of the United States for our clients. You were by far, one of the best support representatives I have dealt with in a long time.

Lynn S. (Reading)

I enjoy coming in each year to file my final return. I am always greeted with a smile and Cindy is so helpful. The customer care department is always so pleasant and friendly to work with when I call in.

Kathy T. (Hamilton Township)

Every time I call Berkheimer I receive excellent service. I talked to Dionne today and she was wonderful. She was very patient and took the time to walk me step by step through our local return.

Regina R.

I am very thankful to have talked to Daniele. She was extremely helpful and took care of my account and promptly called me back.

Juliette S. (Richland Township)

Denise did a great job. She was very patient, took the time to answer my questions and instruct me how to correct past filing errors.

Peter F.

I called in and spoke to Liz and received excellent customer service

Frank G. (Aspinwall Boro)

Leysan was very patient and took time to answer my questions and instruct me how to file my past filing errors.

Tracey G.

I wanted to share my experience which I had today with Danielle from the Bangor office. I was so confused with my current local tax situation; Danielle was very informative and assisted me with my past and present tax questions. Danielle was very clear and concise and gave me wonderful feedback and suggestions. I commend Danielle and wanted to share my experience and inform Berkheimer they have a stellar employee.

Maryellen R. (Norristown, PA)

Nicole was very helpful on the phone and I appreciate the time she took to help me.

Les (Wilkinsburg)

Kim really helped me get my taxes straightened out, she is an ace employee who took the time to explain everything.

Betty G.

Nicole was very helpful, knowledgeable, and friendly in helping to resolve my account.

Mary K. (Pottstown)

My problem was resolved by Denise. I’m very impressed with her speedy and effective response. Thank you for your attention to this matter.

Jane M. (West Grove)

Venessa and Lorrell were very helpful when I called. Thank you

Anna (Glenolden)

Venessa was extremely helpful and thorough in her explanation of this bill

Richard K. (Whitehall)

Doris went out of her way to explain the local services tax completely and was extremely helpful. It is nice to know there are customer care representatives out there who still take pride in their work and deliver excellence!

Bonnie S. (Quakertown)

Liz did an excellent job of explaining to me the process regarding local taxes and the importance of filing local taxes.

Milt A. (Coatesville)

Kim was amazingly helpful and did a phenomenal job!

Carmine (Frackville Boro)

Ashley’s customer service skills were “top-notch.” I appreciated the prompt attention, and the great customer service I received.

Tracey C. (Derry Township)

I want to give special thanks to Denise. She was very helpful and showed both courtesy & respect to me during my call.

Ernest H. (Minersville)

Thank you John for your knowledge and helpfulness rectifying my Grandson’s account.

Sue S. (Castle Shannon Boro)

I talked to Wendy who was very patient and kind. I had many years of forms, payments, and returns to go over and I truly appreciated Wendy’s simple explanations and patience.

Sharon O. (Solebury Township)

I called and spoke to John and Venessa. They were both incredibly helpful, fielded my questions with ease, and did not make me feel inept in the process.

David R. (Uwchlan Township)

When I called, Beth was very helpful and kind. Her work performance was outstanding and professional.

Jennifer S. (West Norriton Township)