Testimonials

I moved to a different town in Pennsylvania about 2 years ago and was still receiving a tax bill with a collection fee for a city i no longer lived in since 2010. I called Berkheimer and spoke with Jen who was was pleasant and got thinks straightened out for me including collection fees. I will say that Jen is an asset to your company. She was patient with me in getting my dilemma resolved.

 

Jim D. (Wapwallopen)

Traci DeSimone has been a GOD SEND. For years I have been trying to figure out why I was being charged local taxes for a township I no longer lived in. Traci took the time to find all of the account numbers for each year, and let me know what documents I needed. She went above and beyond to make sure I was taken care of; Berkheimer should be aware of their amazing employee.

Misse S. (Upper Darby PA)

Kjersti went the extra mile helping me.  It is rare to find that kind of service these days!

Dave S. (West Chester)

Kourtney went above and beyond to help me out and answered all of my questions; she even stayed late to assist me!

Christopher D. (Brighton Township)

Nikki was very patient and understanding.  You need to have more respresentatives like her.

Irene P. (Lancaster Township)

Heather was wonderful and respectful.  She was able to answer all my questions with confidence.

Dawn D. (Easton)

CINDY STARR WAS A BRIGHT SPOT IN AN OTHERWISE DARK TIME FOR ME.  SHE LISTENED TO ME AND ASSISTED ME IN PAYING MY TAXES IN A TIMELY FASHION.

Jeffrey G. (Cranberry Township)

Just wanted to let you know I just spoke to Joy of your office and she was extremely kind and helpful. It’s not often that we find customer service representatives that are that nice. Thank you, Joy.

Carolyn T.

Thank you, Tonya, for your excellent customer service skills and assistance given in reference to my refund.

Robin F. (Hatfield Township)

Tonya was very helpful, prompt, and courteous!

Eugene L. (Greenfield Township)

Thanks so much!! I needed help with a lot of clients and just want to thank everyone at Berkheimer that helped me this quarter!! Everyone has be very timely in getting back to me with information. Thanks again!!

Beth S. (Meadville)

I just finished speaking with Nikki. She was very patient and knowledgeable. She has great listening skills. Thanks Nikki

Madeline J.

I wanted to give a big thanks to Daisy. I was amazed that she took the time to help me with my son’s account. Berkheimer hires some wonderful people

Bernie S. (Schuykill Haven Boro)

Nikki was very helpful and professional

Audrey B. (Concord Township)

I decided to call in Monday and fortunately, I spoke with Joanne. Well, I just have to tell you what a knowledgeable, efficient and professional employee you have reporting to you. First of all, when I told her my dilemma, she confidently said, this is not a problem, I can help you. Then, she efficiently reviewed all the information with me and patiently gave me all of the correct information. We just finalized all the paperwork and the matter has been resolved.

Kudos to Joanne for representing your organization in such a professional manner.

Karen W. (Souderton Boro)

Beth was very helpful and pleasant on the phone.

Alice G. (Hatfield)

LENA WAS HELPFUL AND WONDERFUL! THANKS FOR ALL YOUR HELP.

Jesse H. (Bangor)

I am grateful for Customer Care rep Amanda’s efforts. I appreciated the clarity of her explanation and the prompt resolution of my problem. You take (some of) the pain out of tax preparations!

Rege M.

I would like to give Daisy a hug! She was great and listened to everything I was saying. I want to give her a Gold Star!

James B. (Stoneboro Boro)

I want to express my appreciation for Nikki’s professionalism. She was respectful and very efficient.

Janie B. (Adams Township)

I am an employer and am having a hard time with all the changes pertaining to act 32. Jenn was wonderful! She help me a lot with all of my questions.

Barry B.

I was very pleased with the quick, courteous service I received from Nikki. She quickly accessed my account and explained what needed to be done to resolve the account.

Paul E. (Norristown)

Lena was fantastic! She was very nice and pleasant

Christine P. (Downingtown)

Doris was very helpful. I am very happy that Doris went out of her way to assist me and to resolve my problem over the phone in a timely manner.

Ann Marie M.

I was trying to complete an employer filing for a friend and I was totally confused at the beginning. Abby was a phenomenal representative that is very knowledgeable. She deserves a gold medal for patience. Thanks Abby!

Paula S.

I wanted to provide feedback about a visit that my husband and I had at the Berkheimer office in Bridgeport, PA this afternoon. My husband and I visited the office to sort out years of local tax errors that we hade made. We were greeted and helped by a lovely woman named Ede Kay Biddy. Ede was informative, completely knowledgeable, pleasant and patient with us through the entire process. We walked out of the office after settling our debt and the sense of relief and gratitude we felt was all due to the customer service that we received from Miss Ede. Miss Ede kept the office open an additional 45 minutes beyond closing to make sure that we understood the process and the forms we needed to complete. Ede made what could have been a stressful situation into a beneficial learning experience. A big thanks to Miss Ede – she’s a treasure!

Sara J. (Plymouth Township)

I want to express my appreciation for Kim’s great conustomer service! I have spoken with her in the past and she has consistently been helpful and has also been respectful and kind, and just as importantly does what she can in her power to solve the problem or make it easier for me to solve. Thanks Kim!

Jay S. (Norristown)

Nicole was very patient and I felt very confident with her handling my account. Thank you!

Emmett L. (Lawrence Park Township)

Frank was most polite and helpful, he explained the procedure I needed to follow to correct this matter.

John M. (Kulpmont Boro)

Sarah was totally awesome! She went out of her way to assist me and I am very appreciative!

Kathy W. (Whitpain Township)